Director of Operations
As the Director of Radius Security in Canada, you will lead the operation of our video and electronic security business.
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Position Details
As the Director of Radius Security in Canada you will be focusing continuous improvement, work with and building teams, ensuring profitability, building the infrastructure to support current operations and future growth.
At Radius Security, we value collaboration, innovation, and excellence. As part of a team dedicated to creating safe communities, you’ll play a key role in shaping the future of our Canadian operation. Reporting directly to the President and serving on the Executive team, you will help set the strategic direction of the business while driving operational success. We’re looking for a hands-on leader with a strategic mindset who is ready to unlock the potential of our team, and ensure we meet our goals.
You will have the privilege of leading a Customer Experience Manager, Installation and Service Manager, Project and Branch Operations Managers in Alberta & Ontario, Project Managers and Commercial Security Technicians.
Have we piqued your interest? Please keep reading …
Incentives
- Job Stability: We’re a trusted essential service provider that continued to serve our communities throughout the pandemic. With consistent year-over-year growth and exciting expansion plans, our future is bright!
- Comprehensive Benefits: Enjoy extended health and dental benefits, RRSP matching, an Employee Family Assistance Program, and a monthly profit-sharing bonus.
- Giving Back: Take part in our charitable donation matching program to support causes that matter to you.
- Flexibility & Extra Time Off: Flexible working schedule, ability to occasionally work from home, and personal days.
- Family-Owned Business with an Award-Winning Culture: Work for a family-owned business where you can leave your mark, grow professionally, and seize new opportunities as the company expands.
- Learning & Development: We’re committed to your growth, offering paid training opportunities (both internal and external) to help you advance your career.
- Engaging Team Environment: Be part of a fun-loving team with regular company events, including team outings, virtual gaming nights, pub nights, spirit weeks, community involvement, and volunteer activities.
- Make an Impact: Your ideas are valued, and we love seeing team members’ initiatives come to life, making a real difference in our company and community.
- Great Location: Our office is centrally located next to a beautiful river walking path—perfect for lunch breaks—and just minutes from Queensborough Shopping Centre.
- Pride in Our Reputation: Join a company with a strong brand reputation that our employees are proud to be a part of. Don’t just take our word for it—check out our glowing Indeed Employer Reviews and Google Reviews!
COMPENSATION
Base Salary: $120 - $160 K (depending on years of relevant experience in a comparable role and industry), with bonus, the total comp for this role ranges from $150 - 200 K.
Job Description
CORE AREAS OF RESPONSIBILITY
Strategic Planning & Execution
- Collaborate with the Executive Team to define and implement the strategic objectives that will achieve the President’s vision.
- Actively contribute to the Executive Team, setting an example through alignment with the company's core DNA and values.
- Identify and implement opportunities for operational improvements and scalability by actively engaging with the team and understanding the business at its core.
- Streamline departmental processes to boost operational efficiency by identifying bottlenecks and working collaboratively to implement effective solutions.
- Foster a lean operational approach while leading effective change management practices. Ensure full adoption, proper training and communication with roll out of all changes.
Team Leadership & Development
- Establish and monitor KPIs to track performance, ensuring each team member has a clear scorecard with defined goals and expectations.
- Cultivate a culture of collaboration, accountability, and growth by leading by example for your leadership team.
- Conduct regular one-on-one meetings with direct reports, providing timely feedback, coaching, and professional development opportunities. Act on insights from engagement surveys, exit interviews, and employee feedback.
- Hire top talent, ensuring the team is staffed for success, and hold managers accountable for delivering an exceptional onboarding and training experience.
- Enhance training programs for both managers and frontline team members, emphasizing skill development and career progression.
Financial Oversight
- Take ownership of the department’s financial health by managing budgets, monitoring expenses, and achieving profitability targets.
- Analyze operational costs and collaborate with the team to identify and implement cost-saving measures.
Customer Experience Excellence
- Work with the team on creating and continuously adapting The Radius Way to ensure our customer’s experience is legendary.
- Attend networking and association events to gather insights on customer needs and expectations, sharing feedback with stakeholders and driving necessary improvements.
Safety Leadership
- Champion a Culture of Safety within the Canadian operations, ensuring compliance with safety protocols and continuous improvement of safety metrics.
- Collaborate with the Health & Safety Committee to address concerns, prioritize safety training, and embed continuous learning into departmental operations.
*Please note: this is not an exhaustive list and other responsibilities may be added to the role as needed.
Requirements
OUR IDEAL CANDIDATE
- 8+ years of demonstrated experience in a senior leadership role, specifically managing business operations
- Industry experience in security or technology is an asset
- Bachelor’s degree in Business/Operations Management or Sales is preferred
- B2B Sales Experience is an asset
- Strong Emotional Intelligence (EQ), demonstrate humility, care, active listening, and resilience
- Excellent communication (winning recipe: engaging, clear, curious, and empathetic)
- Passionate about our Company DNA and eager to be a Cultural Champion
- Ability to build strong relationships and collaborate across various levels of the organization
- Project management skills and the ability to manage multiple initiatives simultaneously – formal training in lean methodology or project management is an asset
- Extensive knowledge of various operational functions and principles, including finance, customer service, production, and employee management.
- Proficient in data analysis and performance metrics, with hands-on experience using business management software such as ERP, and CRM.
WE WANT TO HEAR FROM YOU
As the Director of Radius Security in Canada, you will lead the operation of our video and electronic security business.
The Branch Accountant is a cornerstone of our success, driving key financial operations and ensuring our business thrives.
Fire Safety Sales Specialists play a crucial role in safeguarding lives and property by promoting essential fire protection services.
Security Technicians service and install Remote Guarding video surveillance systems for construction sites and outdoor facilities.
The Commercial Security Technician is pivotal for driving security solutions and providing a piece of mind for our customers.
As a Senior Sales Specialist in our Dallas market, you will be a driving force in building on Radius’ established success.
Fire Protection Technicians contribute to creating safer environments for our communities.
Protecting people
is in our DNA.
Our shared values are the building blocks of our organization and our unique culture. They are deeply embedded in the management processes, behaviors, and beliefs that make us who we are.
