Business Manager
The Business Manager boosts retention, ensures project success, and collaborates with internal teams to deliver exceptional service.
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Position Details
The Business Manager plays a critical role in supporting Radius Security’s mission to provide leading-edge life safety solutions and create safe communities. This role is the single point of contact for key multi-site clients, ensuring their needs are met with excellence and accountability. By fostering long-term relationships, the Business Manager enhances customer retention, oversees project outcomes, and collaborates with internal teams to deliver exceptional service experiences. This role matters.
LOCATION & HOURS
This role is based out of our Richmond Headquarters and is permanent & full-time (40 hours/week). Site visits and some travel may be required (minimal).
COMPENSATION
Depending on the candidate, this role has a salary range of $80,000-$120,000 per year (this includes base salary + commission/bonus structure).
Incentives
- Job stability! Our company was deemed an essential service and we were lucky to continue to serve our communities during the pandemic. Our company is continuing to grow year over year, and we have exciting expansion plans for the future!
- Extended health and dental benefits, including RRSP Matching, Employee Family & Assistance Program, and a Monthly-Profit Sharing Bonus.
- Charitable donation matching.
- Bonus Stat Holiday (Canada) – Boxing Day.
- Learning and development opportunities to grow within the business (including paid training both internal and external).
- Fun-loving team environment with various company events (team outings, virtual gaming, pub nights, spirit weeks, community involvement/volunteer activities, etc.).
- Ability to make an impact – we welcome your ideas and love when our team members get to see their initiatives come to fruition.
- You have a voice. We empower our people to bring forward suggestions to improves processes.
- We have a strong brand reputation, and people are proud to work for a place that is a staple in our communities.
Job Description
CORE AREAS OF RESPONSIBILITY
1. National Account Management
- Serve as the primary contact for multi-site customers, ensuring seamless communication and strong relationships.
- Collaborate with Operations and Sales teams to meet expectations, enhance retention, and maintain service quality.
- Conduct regular touchpoints (site visits, calls, meetings) with customers and internal stakeholders.
- Review and ensure accuracy of Master Sales Agreements and Service Level Agreements.
2. Project Management
- Oversee multi-site projects, including prioritized evergreen (aging) installation renewals and upgrades.
- Lead project execution, ensuring on-time, on-budget completion while meeting customer requirements.
- Provide technical design support, review specifications, and ensure compliance with project objectives.
- Collaborate with Operations, R&D, and the Command Center team on site reviews and new opportunities.
- Oversee ad-hoc projects for multi-site customers, including prioritized evergreen (aging) installation renewals and upgrades.
- Lead project completion efforts to ensure on-time, on-budget delivery while adhering to approved objectives.
- Ensure proper application of systems products/services to meet customer needs.
- Provide technical design for prospects and the field team, ensuring clear understanding of system intent.
- Review all specifications and ensure project designs and estimates are compliant with desired objectives in mind.
3. Key Account Management
- Conduct site visits using a standardized checklist to assess needs and identify cross-sell opportunities.
- Address escalated customer concerns and develop resolution plans for at-risk accounts.
- Lead missed incident reviews, coordinating with internal teams and providing recommendations.
- Support customers with technology trends, crime prevention strategies, and security upgrades.
- Work closely with internal teams (Command Center, Police Liaisons, and Operations) to proactively improve security at problematic sites.
- Conducts ‘apprehension’, ‘vulnerability reviews’ & ‘missed event’ reviews with the customer and with internal support team
*Please note: this is not an exhaustive list and other responsibilities may be required.
Requirements
OUR IDEAL CANDIDATE
Experience
- 3 + years in technical sales, with a proven track record of success.
- 1 + years in security, construction, life safety, or related industries.
- Hands on experience with project cost estimates, quotes, RFIs, and reviewing project specifications.
Education & Certifications
- Degree/Diploma in Mechanical, Electronics, IT, or Computer Sciences, would be an asset.
- CCTV, Networks, Telecom, or related technical training, certificate, or experience, would be an asset.
- Crime Prevention through Environmental Design (CPTED) certified, or a keen interest to become certified.
- A valid drivers license and clean driving record.
- Must be able to receive and maintain a valid security license.
Skills & Strengths
- Exceptional communication and presentation skills.
- Strong ability to generate recurring sales and successfully upsell services.
- General knowledge of networks, security technology, and mechanical aptitude.
- Experience with access control, intrusion detection, fire alarm, and CCTV systems.
- Proficient in Microsoft Office (Excel, PowerPoint); Visio is a plus.
- Problem-solver with a solutions-focused mindset.
- Self-motivated, detail-oriented, and results-driven.
- Team player who takes initiative and gets things done.
- Solutions-focused mindset where you take accountability for making things happen and bringing ideas to the table.
WE WANT TO HEAR FROM YOU
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Protecting people
is in our DNA.
Our shared values are the building blocks of our organization and our unique culture. They are deeply embedded in the management processes, behaviors, and beliefs that make us who we are.
